Terms & Conditions

1. General

ludiqueshop.com website (called “ludiqueshop.com” or “we”, “us”, “the studio”) is the property of SC Ludique Brand SRL

Registered at:

SC Ludique Brand SRL

Sos. Pantelimon nr. 363, room 1, District 2, Bucharest, Romania – European Union.

Register No.: J40/1496/2018

CUI: 38797940

2. General Terms and Conditions of Sale

I. Orders may only be placed on the website by individual consumers and corporations purchasing products other than for resale. Any resale or distribution of Ludique products purchased on the ludiqueshop.com website is strictly prohibited.
II. Ludique may make changes to these Terms and Conditions of Sale at any time, in order to comply with current legislation. You can view the most current version of the General Terms and Conditions of Sale on the company website at any time.

3. Terms of Use

I. By accessing this website you agree to the Terms of Use. We advise you to read these Terms carefully and to save and/or print a copy of these Terms and Conditions for future reference. If you do not agree with these Terms and do not wish to be subject to them, you must cease accessing this Website forthwith.
II. These Terms do not affect your statutory rights. If you require more information regarding your consumer rights please contact your National Citizens Information Office.

III. By using the ludiqueshop.com website you agree to provide information that is not misleading, but true and accurate in all aspects. You further agree that you will notify our customer service team via email: studio@ludiqueshop.com of any changes to the information provided via the Contact Information page.
IV. All materials, including but not limited to drawings, designs, illustrations, photographs, soundtracks, written text, logos, trademarks are the exclusive property of Ludique Lingerie and/or any of its affiliates. You may not reproduce, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the ludiqueshop.com website by any means or process.

(a) A single copy of web pages published on the ludiqueshop.com website may be made for private, personal and non-commercial use, provided that any copy of such web page(s) shall retain all copyright and other proprietary notices contained therein.
V. The “Ludique” trademark, the trademark image and related marks and logos, whether or not registered or displayed on the ludiqueshop.com website, as well as the domain name “ludiqueshop.com”, are and will remain the exclusive property of Ludique.
VI. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without the prior express agreement of Ludique Lingerie is prohibited.

VII. No person, legal or natural, may remove any copyright, trademark or other proprietary notice contained on the ludiqueshop.com website or any content contained therein without the express consent of the Company.

4. Product Orders, Availability and Shipping

I. While all products sold through the website will always correspond with their description, variations in both the manufacturing processes used and also the display properties of the computer hardware used to view the Website may mean that the colours, fabrics and designs of the products displayed on the website, and the products delivered to you, may differ in appearance in minor respects.
II. Products and prices are valid as seen on the ludiqueshop.com website, subject to availability.

Please take into consideration that all the Ludique products are ethically made by hand in limited edition and the manufacture time may vary according to other orders that are in line.

III. Ludique may change the prices of products listed on the ludiqueshop.com website at any time and without any notice, but such changes will not apply to products in respect of which you have been sent a dispatch confirmation.
IV. Ludique reserves the right to make changes to any item posted on the ludiqueshop.com website at any time and without any previous notice.
V. All information on the ludiqueshop.com website constitutes an invitation and is not an offer or unilateral contract. Any order is an offer to purchase the products listed (“Products”) under these Terms. All orders submitted to Ludique are subject to acceptance. Ludique reserves the right not to accept an order in its sole discretion for any reason without liability.
VI. ludiqueshop.com website may be used to order a number of products from Ludique Lingerie, directly online via the Internet for delivery to:


Delivery addresses situated outside these territories cannot be delivered to without contacting us: studio@ludiqueshop.com prior to ordering.

VII. Shipping for Romania is free, with Fan Courier.

For international shipping, we use Postal services or an International courier, according to your preference.

The shipping option with local postal services provides a tracking no. and an extra fee will apply. The delivery time is between 7 – 20 days, in accordance with the designation country of the consignee.

The shipping option with an International courier provides a tracking no. and an extra fee will apply. The delivery time may vary between 1-4 days, in accordance with the designation country of the consignee.

VIII. Shipments to Canada are subject to strict controls by local customs authorities, and as a result, delays may occur for reasons outside of the control of Ludique Lingerie. You may be contacted by our courier and/or customs clearance broker to provide certain information and authorization for them to act on your behalf to import your order. If you do not provide authorization when contacted, you may become responsible for the import and any import duties, and/or other fees charged.

IX. After submitting an order to Ludique Lingerie an acknowledgement email with your order number and details of the products you have ordered, as well as the details of the delivery, will be sent to you. This email is an acknowledgement that your order request has been received.

The payment of your orders will be made by your choice.

Payment can be made by Visa and Mastercard cards, and via Paypal. Debit and credit card payments are processed via MobilPay, a 3D-secure payment gateway provider. If you own a card issued by Credit Europe Bank, Banca Transilvania, Garanti Bank, Alpha Bank, BRD Finance, you can now pay in 2, 3 or 4 installments through Mobilpay using 3D Secure. For more information on Mobil Pay, please refer to https://www.mobilpay.ro.

You can pay through Paypal. In order to pay through Paypal, you must register directly when you make the check-out. PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. For more information about PayPal, please access www.paypal.com.

Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to LUDIQUE, we will not be liable for any delay or non-delivery.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

In order to protect the environment, we reserve the right to email to each customer the invoice in Pdf format.

X. Note that in countries outside the European Union additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for the payment of any such import duties and taxes. Please note that Ludique has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing an order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. Ludique will not be liable for any breach by you of any such laws.
XI. The aforementioned contract of sale will conclude 14 days from the date at which the item(s) has/have been delivered to the valid address given upon ordering the product(s). The ordered product(s) remain the property of Ludique until they are delivered to the valid address given upon ordering.
XII. Orders received after any specified “cut off” or “last order” time, or received on a day that is not a working day, will be processed on the next working day. Estimated delivery times will be calculated from the date on which the order is processed.

5. Returns
I. All the Ludique products are carefully handcrafted and for hygienic reasons, we cannot accept returns and/or refunds for all the listed products on the ludiqueshop.com website.

We can only exchange/refund the bras. The Client must bear the cost of returning the products. In this circumstance you must notify Ludique within the 14 day period outlined above via post, email: studio@ludiqueshop.com.

II. The products must be returned, at your cost, in the original packaging it/they were/was delivered; in an unopened state (I.e. no seal should be broken). You have no right to cancel your order after the 14 day period has lapsed as the contract you hold with Ludique has ended.

III. Your right to return products is limited due to health and hygiene issues related to lingerie. You may return a product – bra – at your cost, in exchange for another size once the product(s) is/are in their original packaging with all the original tags intact and they are returned within 14 days of receiving the product(s). We reserve the right to not return items that have been damaged due to improper care.

IV. This right of return does not apply to products on promotion discounted prices, gift vouchers and where a Bespoke, Made to order or Pre-order product(s) is/are.

6. Pre-order Service

I. Pre-order products are defined as: “Products which appear in Ludique Lingerie Pre-order section”.

II. Ludique may invite you to pre-order products from its collection at certain times

III. From the date at which you receive your invitation to pre-order products you will be given a 2-week window to order. Please allow 6 to 8 weeks for delivery.

IV. Ludique is not obliged to allow cancellation of any product(s) order, nor is it obliged to give a refund on any product(s) purchased through the pre-order service. As such, when you have placed an order for any product through our pre-order service you are not entitled to a refund nor are you entitled to cancel your order at any stage after you have placed it.

7. Data protection

Ludique is compliant with the Data Protection Act. We will not pass on your details to any third party.

The company “Ludique” S.R.L., S.C. Ludique Brand S.R.L. a company organized and existing under the laws of Romania, with registered office in Bucharest 363rd Pantelimon, registered with the Trade Registry under No. 38797940, Sole Registration Code J40/1496/2018, e-mail: studio@ludiqueshop.com.

According to the requirements of Law No. 677/2001 for the protection of persons in relation to personal data processing and the free circulation of such data, as amended and supplemented (hereinafter “Law 677/2001”), the Company must manage under safety conditions and only for the specified purposes the personal data that you provide to us via the Website.

Personal data protection is a priority for the Company. We value your trust and this is why we apply the highest standards of protection to your personal data. The storage of your personal data on the Company’s servers is made in accordance with the legal standards of security and protection against unauthorized access.

By its personal data protection policy, the Company seeks to comply with the provisions of relevant Romanian laws, in particular, the provisions of Law No. 677/2001 and Law No. 506/2004 on personal data processing and the protection of private life in electronic communications. As regards the processing of your personal data, the Company acknowledges and observes your rights under Law No. 677/2001, including, without limitation, the right to access the data, the right to change the data and the right to oppose.

We will further detail how the Company processes your personal data. Unless otherwise expressly defined herein, capitalized terms shall have the meaning assigned to them in the Terms & Conditions of www.ludiqueshop.com Online Store.

If you do not agree to the processing of data in accordance with this Confidentiality Policy, you are kindly asked to cease using this Website.

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